Last updated - August 12, 2026
This policy is written in simple language so users can understand how PIDA handles payments.
Subscriptions
PIDA subscriptions renew monthly unless cancelled. If you cancel a subscription, your paid access remains active until the end of the current paid billing period.
Cancelling a subscription stops future renewal. It does not automatically refund the current billing period.
Goach Credit Top-Ups
Top-up credit packs are one-time digital purchases. Once credits are added to your account, they are generally not refundable unless there is a duplicate charge, failed credit delivery, or another clear payment error.
When Refunds May Be Considered
Refunds may be considered when you were charged twice for the same item, paid but did not receive the plan or credits, or experienced a verified billing issue caused by PIDA or a payment provider.
Refund requests may require your account email, payment reference, billing provider, date of payment, and a short explanation of the problem.
Payment Providers
Payments may be handled by providers such as Paystack or Paddle. Some refunds, chargebacks, taxes, fees, and payment questions may be controlled by the payment provider's own rules.
How To Request Help
If something goes wrong with a payment, email support@mypida.com or use Help & Support in the PIDA app. Include your account email and Paddle transaction ID. We usually respond within 2 business days.