What to include
Send the email address used for your PIDA account, what you expected to happen, what actually happened, and any error message you saw. For billing issues, include the Paddle transaction ID from your receipt.
Response time
We usually respond within 2 business days.
Delete your account
Visit the PIDA account deletion page for request steps, the data that will be deleted, and applicable retention periods.
Protect your information
Never send your password, full card number, PIN, or one-time security code. PIDA support will never ask for them.